Radic.ai

Cancellations and Refund Policy

Effective Date: 11th Nov 2025
Last Updated: 11th Nov 2025
Issued by Radic Advertising Technology Private Limited

1. Introduction

Welcome to Radic Advertising Technology Private Limited (“Radic”, “we”, “our”, or “us”). This Cancellations and Refund Policy explains how cancellations, renewals, and refund requests are handled for users (“you”, “your”) of our AI-powered Marketing-as-a-Service (MaaS) platform.

By subscribing to or using Radic’s services, you agree to the terms of this Policy. Please review it carefully before making or renewing a subscription.

Note: This Policy forms part of our Terms & Conditions and applies to all paid users of the Radic platform.

2. Subscription & Billing Overview

Our platform operates on a recurring subscription basis, billed monthly or annually depending on the selected plan.

Payments are securely processed via credit/debit cards or gateways such as Razorpay.
Your subscription renews automatically unless cancelled before the renewal date.
You are responsible for maintaining accurate billing information.

If a free trial or promotional plan is offered, billing begins automatically once the trial ends unless cancelled beforehand.

3. Cancellation Policy

You can cancel your subscription directly from your account dashboard at any time.

Monthly Subscriptions: Cancellation is effective at the end of the current billing cycle.
Annual Subscriptions: Access continues until the end of the paid annual term.
You retain full access to workspace features until the plan expires.
If cancelled during a free trial, no charges apply. Once converted to paid, standard terms apply.

4. Refund Eligibility

Refunds are granted only under verifiable conditions:

Duplicate billing for the same period.
Incorrect charges caused by processing or gateway errors.
Extended service disruption (72+ hours) caused by Radic systems.
Legal or compliance-mandated refunds.

All refund approvals are subject to Radic’s verification and sole discretion.

5. Non-Refundable Circumstances

Refunds are not provided for the following:

Change of mind or dissatisfaction with features.
Partial usage or non-usage during a paid period.
Mid-cycle cancellations after renewal.
Account suspension due to Terms of Service violations.
Issues caused by third-party integrations or external factors.
Promotional/trial plans not cancelled before conversion.

All payments are non-refundable and non-transferable except where legally required.

6. Refund Request Process

To request a refund:

Email support@radic.aiwith subject: "Refund Request – [Your Registered Email]".
Include:
1. Transaction ID or payment reference
2. Date of payment
3. Reason for refund
4. Supporting evidence (if applicable)
You’ll receive an acknowledgment within 5 business days.
You’ll then receive approval, denial, or a request for more details.

Approved refunds are issued only to the original payment method.

7. Refund Processing Timelines

Refund initiation: within 7–10 business days after approval.
Final credit timeline depends on your bank or payment gateway.
Radic is not responsible for external processing delays.

8. Governing Law & Jurisdiction

This Policy is governed by the laws of India. The courts of Hyderabad, Telangana have exclusive jurisdiction over related disputes.

9. Contact Information

For cancellations, billing issues, or refund support:

Radic Advertising Technology Private Limited
Email: support@radic.ai
Address: Cabin No. 13, CoKarma Coworking Space, Durga Towers, Begumpet, Hyderabad 500016.
Business Hours: Monday – Friday, 10:00 AM to 6:00 PM IST

10. Policy Updates & Disclaimer

Radic may update or amend this Policy periodically to reflect business, legal, or operational changes. Updates will be posted with a revised effective date.

By continuing to use our platform after updates, you agree to the revised Policy. Refunds are not guaranteed beyond what is explicitly stated herein. All decisions made by Radic are final.

Last Updated: 11th November 2025